Website: www.durrban.com
Return & Refund Policy
Thank you for shopping with us. Since our products are custom printed on demand, we have a limited return and replacement policy.
1. Replacement Eligibility
We only offer replacements in the following cases:
- The product is damaged during delivery
- The product has a manufacturing defect
- You received the wrong item or wrong design
To request a replacement, please contact us within 7 days of delivery with clear photos or an unboxing video of the product.
2. Items Not Eligible for Return
We do not accept returns or replacements in the following situations:
- Incorrect size selected by the customer
- Change of mind after placing the order
- Minor color variations due to screen or printing differences
- Incorrect shipping address provided by the customer
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3. Cash on Delivery (COD) Orders
If a Cash on Delivery order is refused by the customer or marked as undelivered, the order may be returned to our warehouse. In such cases, shipping and handling charges are non-refundable.
4. Replacement Process
Once your request is approved, we will arrange a replacement of the product. The replacement will be shipped within our standard processing time.
5. Contact Us
If you have any questions about returns or replacements, please contact our support team.
📧 [durrban9999@gmail.com]
🌐 www.durrban.com